Privacy Policy
Last updated: 14 November 2026
1. Who is responsible
VaultResell ("we", "us") is responsible for the processing of your personal data in this store. Our full details are in the Legal notice. Contact for privacy questions: support@vaultresell.eu.
2. What data we process and why
| Data | Purpose | Legal basis |
|---|---|---|
| Name, email address, billing country and address data you enter at checkout, order details | Handle your order, deliver the digital product, send order emails, bookkeeping and tax | Performance of the contract; legal obligation |
| Payment information (processed by Shopify and its payment providers; we do not see your full card details) | Process payment and prevent fraud | Performance of the contract; legitimate interest in fraud prevention |
| Your consent to immediate delivery and loss of the right of withdrawal (order number, time and exact text shown) | Prove that the legal conditions for immediate delivery were met | Legal obligation; legitimate interest |
| Messages you send to us | Customer support and complaints | Performance of the contract; legitimate interest |
| Device and usage data (IP address, browser, pages visited) and cookies | Keep the store secure and working; understand how the store is used | Legitimate interest; consent where required for non-essential cookies |
| Email address for marketing messages | Send marketing emails, only if you opted in | Consent (you can withdraw it at any time) |
3. Who receives your data
- Shopify hosts the store and the checkout and processes data for payments, orders and emails.
- Payment providers process your payment.
- Apps and service providers that we use to run the store, for example the app that records your consent at checkout and the app that delivers digital downloads.
- Authorities and advisers where we are legally required to share data, for example tax authorities.
We do not sell your personal data.
4. Transfers outside the EEA
Some providers may process data outside the European Economic Area. In that case we rely on approved safeguards such as the European Commission's standard contractual clauses or an adequacy decision.
5. How long we keep data
We keep order and invoice data for as long as the law requires, which in the Netherlands is generally 7 years for bookkeeping. Support messages are kept as long as needed to help you and handle complaints. Marketing data is kept until you unsubscribe.
6. Your rights
You have the right to access, correct, delete and restrict the processing of your data, the right to data portability and the right to object. Where we rely on your consent you can withdraw it at any time. Send your request to support@vaultresell.eu. We reply within one month. You also have the right to lodge a complaint with your national data protection authority; in the Netherlands this is the Autoriteit Persoonsgegevens.
7. Cookies
We use cookies that are needed to run the store and the checkout. Other cookies, for example for analytics or advertising, are only placed if you agree where the law requires it. You can change your choice via the cookie settings of the store, where available, or in your browser.
8. Security
Payments run through Shopify's encrypted checkout. We take reasonable technical and organisational measures to protect your data.
9. Changes
We may update this policy. The date at the top shows when it was last changed.