Refund and Withdrawal Policy

Last updated: 14 November 2026

1. Digital content and your right of withdrawal

VaultResell sells digital content (downloadable Packs). Under EU consumer law you normally have 14 days to withdraw from a distance purchase without giving a reason. For digital content that is not delivered on a physical medium, this right ends as soon as delivery has begun, provided that:

  • you gave your express prior consent to the delivery starting immediately, and
  • you acknowledged that you lose your right of withdrawal once delivery has begun, and
  • we confirmed this to you.

Before you can check out, you must tick this required box: "I expressly consent to the immediate supply of the digital content and acknowledge that I lose my right of withdrawal once the supply has begun." We record your consent together with your order. We confirm it again in your order confirmation email.

Delivery begins when your download link becomes available, which is immediately after payment. After that moment you cannot withdraw from the purchase.

2. When you can get a refund

  • The Pack does not work or is not as described. Contact us within a reasonable time after you notice the problem. We will repair or replace the file. If that is not possible or not done in a reasonable time, we refund you.
  • Double or mistaken order. If you accidentally paid twice for the same Pack, write to us and we will refund the duplicate.
  • If delivery never started. If you paid but never received access, you keep the right of withdrawal and we will refund you.

These rights come on top of your mandatory consumer rights and do not limit them.

3. How to contact us or withdraw (where the right applies)

Send an email to support@vaultresell.eu with your order number and a clear statement, for example: "I withdraw from my order #1234" or "I would like a refund because ...". You can also use any other clear statement. We confirm receipt by email.

4. How refunds are paid

If you are entitled to a refund, we pay it within 14 days of receiving your request, using the same payment method you used for the order. You do not pay any fee for the refund. Banks and payment providers can take several more days to show the money on your statement.

5. Questions

We reply within 48 hours (working days) at support@vaultresell.eu.