Terms of Service
Last updated: 14 November 2026
1. Who we are and scope
These terms apply to every order that a consumer places in the VaultResell online store ("VaultResell", "we", "us"). Our legal and contact details are published in the Legal notice and Contact information of this store. By placing an order you agree to these terms.
2. What we sell
VaultResell sells digital information products ("Packs"): downloadable guides and supplier lists that help people source items for resale. Nothing is shipped. You buy information, not goods, and not access to any third-party account.
- VaultResell is independent. We are not affiliated with, endorsed by or sponsored by Vinted or any brand mentioned. All brand names and trademarks belong to their owners.
- Suppliers are independent third parties. We aim to check suppliers before we add them, but availability, prices, minimum orders and terms can change at any time and we do not control them. Doing business with a supplier is your own responsibility.
- We do not promise or guarantee any income, profit or resale result. Results depend on your own choices, effort and market conditions.
3. Prices and payment
All prices are in euros (EUR) and include VAT where VAT applies. The price shown at checkout is the price you pay. Payment is handled through the secure Shopify checkout and its payment providers. We never see or store your full card details.
4. Placing an order and contract
You place an order by completing the checkout. The contract is concluded when we send you the order confirmation by email. Please check that your email address is correct, because your order confirmation and access to the Pack are sent there.
5. Delivery
Packs are delivered digitally and immediately after payment. See our Delivery policy for details.
6. Right of withdrawal
Consumers in the EU normally have a 14-day right of withdrawal. For digital content that is delivered immediately, this right ends once delivery has begun, but only if you expressly consented to immediate delivery and acknowledged that you lose your right of withdrawal. We ask for this consent with a required checkbox before you can check out. Full details are in our Refund and withdrawal policy.
7. Licence and permitted use
When you buy a Pack you receive a personal, non-exclusive, non-transferable licence to use it for your own purposes. You may not copy, share, resell, publish or distribute a Pack or any part of it, or make it available to others. All copyright and other rights remain with us.
8. Conformity and complaints
A Pack must be as described and must work as described. If a Pack cannot be opened or downloaded, or is not as described, contact us at support@vaultresell.eu with your order number. We will first try to repair the problem and, where that is not possible or not done within a reasonable time, we will refund you, without limiting your rights under mandatory consumer law. We reply within 48 hours (working days).
9. Liability
We are liable for damage caused by our intent or gross negligence and for anything we cannot exclude by law. Otherwise our liability is limited to the amount you paid for the Pack in question. We are not liable for the actions, products or services of third-party suppliers, for decisions you make based on the information in a Pack, or for lost profit. Nothing in these terms limits your mandatory rights as a consumer.
10. Privacy
We process personal data as described in our Privacy policy.
11. Changes
We may update these terms. The version that applied when you placed your order stays valid for that order.
12. Governing law
Dutch law applies. If you are a consumer, you also keep the mandatory consumer protection of the country where you live.
13. Contact
Questions or complaints: support@vaultresell.eu.